Hotel Policies Important Information for Planning Your Stay
RESERVATION AND PAYMENTS POLICY
All Reservations require a first night deposit. We recommend travel insurance to protect your travel product.
An 12% Sales and Hotel Tax will be added to all rentals.
Upon check-in all guest are charged a $250.00 security deposit.
EXTRA GUESTS, CHILDREN, VISITORS AND PETS
Room rates are based on stated capacity. No pets are allowed.
Visitors are welcome at the Tiki bar. Visitors are not allowed to use other facilities of the hotel and resort.
SMOKING AND HOUSEKEEPING
All rooms are NON-smoking. Smoking is permitted outside. Fees will apply for smoking inside the rooms.
Rooms must be kept in clean orderly condition. Fees will apply for damages, missing items or rooms left in unsanitary condition.
Daily housekeeping is complimentary and offered during the stay.
Pets are not allowed
Parking is subject to availability and to a fee of $20/night. Please reserve your space in advance. The Caribbean Resort & Suites is not responsible for damages, theft, parking tickets or towing fees.
BOOKING AND CHECKING IN / OUT
Check In Time: 4:00 PM – 10:00 PM
Check Out Time: 11:00 AM
Minimum Check In Age is 21 Years Old. A valid credit card and state issued identification is required at check in.
All Reservations are considered Reservation Request, not a Guaranteed Reservations, Prices or Room type availability are not guaranteed until the deposit of one night is charged.
CANCELLATION AND CHANGE POLICY
To receive a full refund of your deposit, your cancellation or any changes to your reservation must be received at least 7 days prior to 3:00 p.m. check-in day (Eastern Time Zone) .
Early departures are non-refundable. In case of a no-show, the entire cost of the stay is non-refundable.
No shows are not eligible for refund of deposit and will be charged the total amount due for the entire reservation.
No refund for early departure.
Pool & Deck Policy
No amplified music allowed in pool or deck area
Pool hours are from DAWN to DUSK
No outside guest allowed in pool or deck area
All posted pool regulations must be adhered to
ENJOY OUR TIKI BAR
Daily drink specials, custom tropical cocktails, and appetizers – all in an intimate setting.
More Than Just A Beach Find Out why we are rated 5 stars on location
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Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND POLICIES CAREFULLY. WHEN YOU USE OUR WEBSITE YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND POLICIES.
CARIBBEAN RESORT BY THE OCEAN TERMS OF SERVICE
These Terms of Service are hereby effective on May 20, 2018 and will apply to the website that you are visiting, www.CaribbeanResortFlorida.com (the “Website”), which is owned by Phoenix Hotels and Resorts, LLC. (the “Company”).